{"id":877,"date":"2021-02-26T12:09:34","date_gmt":"2021-02-26T11:09:34","guid":{"rendered":"https:\/\/fred.jpastor.es\/en-eur\/?page_id=877"},"modified":"2024-07-24T13:49:36","modified_gmt":"2024-07-24T12:49:36","slug":"returns","status":"publish","type":"page","link":"https:\/\/fred.jpastor.es\/en-eur\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Graphik-Regular-Web||||||||&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;Graphik-Regular-Web||||||||&#8221; header_2_font=&#8221;Graphik Regular||||||||&#8221; header_3_font=&#8221;Graphik-Regular-Web||||||||&#8221; display_conditions=&#8221;W10=&#8221; custom_margin=&#8221;||-5px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Returns:<\/h1>\n<p>&nbsp;<\/p>\n<p><span>Items purchased from Fred Martin Collection must be returned at the customer&#8217;s expense in perfect and unused condition, free from deterioration, stains, odours or any condition that prevents them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 15 days of receipt of shipment, in order to receive a refund.<\/span><\/p>\n<p><span>You can manage your return via the following link:<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/e.amphoralogistics.com\/8eeebcf8-01cf-4f8e-91db-8d201bd19afb\" target=\"_blank\" rel=\"noopener\">https:\/\/e.amphoralogistics.com\/8eeebcf8-01cf-4f8e-91db-8d201bd19afb<\/a><\/strong><\/span><\/p>\n<p>The return fees are as follows:<\/p>\n<p><strong>\u00b7 SPAIN:<\/strong> 6,50 \u20ac<br \/><strong>\u00b7 PORTUGAL:<\/strong> 9,50 \u20ac<br \/><strong>\u00b7 NETHERLANDS:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 GERMANY:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 FRANCE:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 BELGIUM:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 ITALY:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 AUSTRIA:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 GREECE:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 SWEDEN:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 DENMARK:<\/strong> 12,90 \u20ac<br \/><strong>\u00b7 REST OF EU:<\/strong> 29,00 \u20ac<br \/><strong>\u00b7 US: <\/strong>29$<br \/><strong>\u00b7 REST OF THE WORLD:<\/strong> 45$<\/p>\n<p>The refund will be made to the payment method used to make the purchase within a maximum period of 14 working days after the item arrives at our warehouse and the return is processed. Please note that we cannot refund the original shipping cost. The return cost, which will vary depending on the geographical location, will also be deducted from the total amount originally paid.<\/p>\n<p><span>The amount of the total refund of any item(s) purchased on sale will be the same as the purchase price, taking into account that we will subtract the shipping cost, which will depend on each geographical location.<\/span><\/p>\n<p><span><\/span><\/p>\n<h3><\/h3>\n<h1>Conditions:<\/h1>\n<p>&nbsp;<\/p>\n<ul>\n<li>All orders have to be returned within 15 days, after the product has been received.<\/li>\n<li>Damaged and\/or worn items are not eligible for exchange or refund.<\/li>\n<li>All returns must be sent in its original shoe box.<\/li>\n<li>Refunds will be made within 7 working days after the return has been processed.<\/li>\n<li>Please note: additional time may be added to your refund time depending on your bank\/credit card.<\/li>\n<li>Items included in the outlet section and customized products cannot be returned.<\/li>\n<\/ul>\n<p>If your item is damaged always contact <a href=\"mailto:contact@fred.jpastor.es\">contact@fred.jpastor.es<\/a> first, to get your authorization code before shipping your item(s) back.<\/p>\n<p>&nbsp;<\/p>\n<h2>Did you receive my return?<\/h2>\n<p>Once we have received your shipment, we will process the return as soon as possible. Once it is processed in our warehouse, we will start the refund or process the purchase amount to a digital gift card. We will send you an email once this is finished.<\/p>\n<p>&nbsp;<\/p>\n<h2>Can I exchange my shoes?<\/h2>\n<p style=\"text-align: center;\">Unfortunately, it is not possible to exchange shoes, but you can always place a new order to get your desired Fred Martin Collection. Please return the shoes that you do not wish to keep and we will activate a digital private coupon, so you can place a new order.<\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\"><em><\/em><\/p>\n<p style=\"text-align: center;\"><em>Email requests will be attended within 48 business hours.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns: &nbsp; Items purchased from Fred Martin Collection must be returned at the customer&#8217;s expense in perfect and unused condition, free from deterioration, stains, odours or any condition that prevents them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/pages\/877"}],"collection":[{"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/comments?post=877"}],"version-history":[{"count":66,"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/pages\/877\/revisions"}],"predecessor-version":[{"id":21918,"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/pages\/877\/revisions\/21918"}],"wp:attachment":[{"href":"https:\/\/fred.jpastor.es\/en-eur\/wp-json\/wp\/v2\/media?parent=877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}